Refund policy

RETURN & REFUND POLICY

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, missing, or incorrect item, contact us within 48 hours of delivery at klyratrends@gmail.com.

To process any claim for damaged, defective, missing, or incorrect products, a clear unboxing/open-box video is mandatory. The video must:

• Show the sealed package before opening.
• Clearly display the shipping label.
• Show the complete unboxing process without cuts or edits.
• Clearly show the issue with the product.

Claims submitted without a valid unboxing video may not be eligible for a refund, replacement, or exchange.

To start a return, contact us at klyratrends@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

You can always contact us for any return-related questions at klyratrends@gmail.com.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care products, beauty products, hazardous materials, flammable liquids, and gases.

Unfortunately, we cannot accept returns on sale items, clearance items, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, your refund will be processed to your original payment method within 15 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at klyratrends@gmail.com.